Our Pick up Store
We are an online store with a pick up store at Sonalux House, 9th Floor, Shop No.14, Moi Avenue
Contact Info
+254713335619
Shipping Policy
At Gemsuave Baking Accessories, we are committed to ensuring that your orders are delivered quickly, safely, and conveniently. Please review the details of our shipping options below:
Customers can collect their orders directly from our pick up store in Nairobi CBD:
Pick-Up Days: Wednesday and Friday. Your package will be ready for pick up by 1:00 PM.
Location: Sonalux House, 9th Floor, Shop No. 14, Moi Avenue
Contact for Directions:
📞 0780 653 511
📞 0725 653 512
📞 0713 335 619
Order Cut-Off Time:
To ensure timely processing, please place your order by 6:00 PM the day before your desired pick-up day.
2. Pick-Up Mtaani Agent Services (Next-Day Delivery)
We also offer delivery to your nearest Pick-Up Mtaani Agent for added convenience:
- Delivery Timeline: Next-Day Delivery
- Delivery Fee: KES 245
- Order Cut-Off Time:
All orders must be placed before 11:00 AM the day before to qualify for next-day delivery. - Pick-Up Window:
Packages should be collected within 3 working days from the assigned Pick-Up Mtaani agent shop.
Available agents: https://new.pickupmtaani.com/agents
3. Rider Services
We also offer rider services. For this option, deliveries are available every day. This option is best for clients who need their order delivered on the same day.
Important Notes:
- Orders placed after the stated cut-off times will be processed for the following eligible delivery day.
- Always ensure you provide accurate contact and delivery information during checkout to avoid delays.
- For any clarifications or help with directions, do not hesitate to contact us at the numbers provided.